Question 1

What courier services does Jetline offer?

Accepted Answer

Jetline offers reliable courier solutions for documents, parcels, and bulk shipments across South Africa. We provide store-to-store, store-to-door and door-to-store collections and deliveries through our trusted courier network.

Question 2

How do I send a parcel?

Accepted Answer

You can book a courier by visiting your nearest Jetline store, or contacting your local Jetline branch for assistance.

Question 3

Where is my nearest Jetline store?

Accepted Answer

You will find your nearest Jetline store here.

Question 4

Where does Jetline deliver?

Accepted Answer

Jetline delivers nationwide across South Africa. Deliveries to regional and outlying areas may take slightly longer than deliveries to major cities.

Question 5

What can I send?

Accepted Answer

You can send most documents, parcels, promotional materials, and business shipments. Certain dangerous, illegal, or restricted items cannot be transported. View the prohibited and restricted items list to find out which items cannot be sent.
If you are unsure whether your item can be shipped, please contact us or visit your nearest Jetline store before booking.

Question 6

What is Store-to-Store?

Accepted Answer

Send parcels between participating Jetline stores anywhere in South Africa. Ideal for documents, samples, business materials and personal parcels. Simply drop off at your nearest participating Jetline and your recipient collects from their nearest store.
Ideal when sending your documents, samples, gifts and business materials. Learn more.

Question 7

What is Store-to-Door?

Accepted Answer

Perfect for ecommerce businesses and customer deliveries. Bring your parcel to Jetline and we'll handle the nationwide delivery to the recipient's address.
Ideal for your growing ecommerce business. Learn more.

Question 8

What is Door-to-Store?

Accepted Answer

Need a collection? We'll collect from your home or business and deliver your parcel to a participating Jetline store for convenient collection.
Ideal for when you don't have time to get to your trusted Jetline store. Learn more.

Question 9

How is my shipment priced?

Accepted Answer

The price of shipment is calculated using the following factors:
- Size of the package
- Number of parcels
- Collection address
- Delivery address
- Service selected

Question 10

Can I get a quote online?

Accepted Answer

At this point you are unable to get an instant quote online. Request a quote, contact us or visit your nearest Jetline store to get a quote.

Question 11

Are there additional charges for remote areas?

Accepted Answer

Some regional or outlying areas may attract an additional surcharge. All surcharges will be included in the quotation you receive.
Surcharges may vary from the original quotation if the collection and/or delivery address change.

Question 12

Are there additional charges?

Accepted Answer

There may be additional surcharges applicable based on the collection and/or delivery address.
Surcharges may vary from the original quotation if the collection and/or delivery address change.

Question 13

Can my parcel be collected from my home or office?

Accepted Answer

Yes, if you have an account with Jetline, we can arrange for parcels to be collected from your home or office.
Contact us or contact your nearest Jetline store to book a collection.

Question 14

What information do I need to make a booking?

Accepted Answer

You will need:
- Sender's name and contact details
- Collection address
- Recipient's name and contact details
- Delivery address
- Parcel dimensions and weight

Question 15

Can I cancel my shipment?

Accepted Answer

If the parcel has not yet been collected, cancellation may be possible. Once the shipment is in transit, you will not be able to cancel your shipment.

Question 16

How should I pack my parcel?

Accepted Answer

Please ensure your parcel is:
- Securely packed with adequate fillers
- Properly sealed
- Clearly labelled
- Protected against damage during transit
If you shake your parcel, you should not hear the contents move at all.

Question 17

Can Jetline package my parcel?

Accepted Answer

No. The sender is responsible for preparing the package to be sent.
Packaging materials may be purchased at your nearest Jetline stores.

Question 18

How do I track my parcel?

Accepted Answer

You can track your parcel on our tracking page.

Question 19

Will I receive delivery notifications?

Accepted Answer

Yes. Tracking updates and delivery notifications may be sent via email, depending on the contact details provided.

Question 20

How do I know how long it will take for my parcel to be delivered?

Accepted Answer

Delivery times depend on the destination and service selected. Typical delivery times are:
- Major centres: 1–3 business days
- Regional areas: 2–5 business days
- Remote areas: Delivery times may vary.

Question 21

Are delivery times guaranteed?

Accepted Answer

While we strive to deliver within the estimated timeframe, delays may occur due to weather, road closures, public unrest, or other circumstances beyond our control.

Question 22

Does someone need to be available to receive the parcel?

Accepted Answer

Yes. Someone at the delivery address must be available to sign for the parcel.

Question 23

What happens if nobody is available?

Accepted Answer

Our courier partner will attempt delivery again or contact the recipient to arrange an alternative delivery.

Question 24

What should I do if my parcel is delayed?

Accepted Answer

Please contact your Jetline store with your tracking number. Our team will investigate and provide an update as quickly as possible.

Question 25

What if my parcel is damaged or lost?

Accepted Answer

You may submit a claim here, within 48 hours of the damage or loss. You will need your waybill number, a description of the goods, and supporting documents such as proof of value and photographs.

Question 26

What payment methods do you accept?

Accepted Answer

Payment methods vary by store but generally include:
- EFT
- Debit cards
- Credit cards
- Cash
Please check with your local Jetline branch for available payment options.

Question 27

How do I contact Jetline?

Accepted Answer

You can contact your nearest Jetline store for assistance with bookings, tracking, pricing, or delivery enquiries. You can also reach the courier team via our contact page.

Question 28

What should I have ready when contacting for support?

Accepted Answer

To help us assist you quickly, please have the following information available:
- Tracking number
- Sender's name
- Recipient's name
- Booking date
- Detail of your enquiry

Question 29

Can I send perfume by courier?

Accepted Answer

Perfume may be classified as a hazardous product because it contains flammable liquids. Acceptance depends on the courier partner, transport mode and applicable regulations. Contact Jetline before shipping.

Question 30

Can I courier lithium batteries?

Accepted Answer

Lithium batteries are subject to strict transport regulations. Certain batteries may be prohibited or require specialised packaging and documentation.

Question 31

Can I send alcohol?

Accepted Answer

Alcohol is generally restricted and may not be accepted through standard courier services.

Question 32

Can I send cash?

Accepted Answer

Cash, negotiable instruments and valuable securities should not be sent through standard courier services.

Question 33

Can I courier firearms?

Accepted Answer

Firearms and ammunition are subject to strict legal controls and cannot be accepted through standard courier services unless all legal requirements and approved transport procedures are met.

Question 34

Can I send medication?

Accepted Answer

Some medicines can be transported, while others may be prohibited or require special handling depending on the product and destination.
Always check with Jetline before shipping medication.

Question 35

Can I send food?

Accepted Answer

Some non-perishable food products may be accepted, while perishable foods often require specialist transport.

Frequently Asked Questions

Getting Started

Service Options

Pricing & Quotes

Bookings & Collections

Packaging

Tracking

Deliveries

Claims & Support

Payments

Customer Support

Prohibited & Restricted Items

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